I will show the students picture of open office and closed one and ask them: 1-Is it better to work in an open office or in closed\private one? Why? I will try to elicit the word interruption from the students, so they will know what the lesson is about.

The formal letter man is an activity that I create in order to simplify formal letter's forms.

A jumble letter that was adapted from the global book p100 ,I will let the students order them and then I will provide them with the answer key. Then I will ask them to write a similar piece of writing ( a formal letter to complain)

students will be listening and taking notes of some information about formal letters

students will be asked to perform a role play to each other using useful complaints sentences.