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Telephone conversation
Pre-intermediate level


The focus of attention in this lesson is the use of certain key phrase to converse with others on the phone. The lesson starts with a demo by the teacher, which is meant to set the stage for personalisation of the context. This is followed by a mini- discussion . Next, the SS are presented with a controlled practice in which they are required to fill a number of blanks. Exposure to the functions sets in from the outset and is maintained throughout the whole lesson. This lesson has incorporated some other controlled practices. Finally, the lesson comes to a close with a Semi-controlled practice.


Abc Gap-fill handout
Abc HOs,WB,CD player,photocopiable practice and markers
Abc HOs,WB,markers

Main Aims

  • To provide practice and review of language used for Calling in the context of Telephone conversation

Subsidiary Aims

  • To provide detailed reading practice using a text about Leaving phone messages in the context of Making phone calls


Lead-in (7-9 minutes) • Setting the context

The SS are presented with a context in which I am calling a friend , but he is away and his mother picks up the phone. She talks to me and takes a message. The SS are expected to have picked up some of the functions used in the demo. Next, I go on to elicit some of them and write them on the WB. This is followed by two CCQs to ensure they worked out the functions.

Lead-in discussion (5-7 minutes) • To provide the SS with the opportunity to have fluency practice.

The SS are put into groups of three to discuss a number of questions. After three minutes one of the SS is chosen and given a squeaker. Once that student is done with their comments, that learner can throw the ball to another learner. In fact, four SS get to express their opinions.

Introduction of the function (6-8 minutes) • Accuracy practice

The exercise starts with the teacher modeling the vocabulary. The SS get on with the activity in groups. Then they go on to match the headings to the sentences. Finally, we check the answers up in class. This is followed by some backchaining drills to help the SS grasp the intonation.

Semi-controlled practice (12-14 minutes) • Fluency and accuracy

This stage entails focusing on a telephone conversation in a HO in groups of three. The SS need to work out the order of the sentences said by a patient, a secretary and a doctor. They are required to work out the chronology.Once they have built the conversation. They need to role-play it and then go on to build their own conversation in their groups. Next, they go on to build their own conversation using the prompts given.

Free practice (6-7 minutes) • Fluency and accuracy practice of the function.

The SS are put into groups of two and given roles e.g. A person who is calling a friend at the office and a secretary who is answering the phone call. They build a conversation and go on to use their mobile phones to role-play it.

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