Bri Bri

Emails of Complaint
Intermediate level


In this lesson students will practice writing emails of complaints


Abc G-Slides
Abc Powerpoint

Main Aims

  • To introduce and provide practice of writing an email of complaint

Subsidiary Aims

  • To provide gist reading practice using a formal email about community plumbing problems
  • To provide review of buisness phrases in the context of emails


Lead-in (2-4 minutes) • To set lesson context and engage students

Students will be shown an image of a broken pipe and asked "what happened?" Teacher will elicit from students ideas for a few moments before explaining the idea of a leaking pipe and its effect on people on a smaller scale. Students will answer if this is something they have had experience with in the past and if time allows what they did.

Model Analysis (9-12 minutes) • To provide a model of production expected in coming tasks through reading/listening

Students will be tasked with speed reading an email for approximately 2 minutes and then be asked what is this paragraph about. As a collective students will give a few answers and asked if they agree with their classmates or not. At this time teacher will ask general ideas about the paragraph such as if it was positive or negative, formal or informal. Next students will be placed in BORs with a copy of the same paragraph and three highlighted words, they are tasked to assign roles to the three target phrases: Form of Address, Topic Sentence, and Concluding Sentence. After guessing the meaning, teach will confirm and clarify before asking CCQs about form and drilling pronunciation.

Productive Task-Writing (18-20 minutes) • To provide an opportunity to practice target productive skills

Student will be given two separate topics based of their sex. Women will write a complaint about incorrect billing and men will write a complaint about the arrival of an already damaged package. Students will then have an individual google slide with which they must write a paragraph similar to the modal which includes a form of address, topic sentence and concluding sentence. Teacher will watch the student write and give comments related to format of their writing.

Feedback and Error Correction (8-10 minutes) • To provide feedback on students' production and use of language

First students will be paired one boy to one girl and placed into BORs to check each others paragraph using a checklist provided. This 6 bullet pointed list asks whether the student included key sentences in their writing sample that were analyzed in the modal. Students will then speak to each other about what they did and failed to do and why. Teacher will verbally ask for highlights and points of improvement from 2-4 students, as time allows, to finalize what students learned and highlight last minute points of clarification.

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