Jens Jens

TP7
Upper Intermediate level

Description

To introduce and provide practice of writing a (short) email complaining about a service / defective product

Materials

Abc Example 1
Abc Example 2
Abc letter template

Main Aims

  • To introduce and provide practice of writing a (short) email complaining about a service / defective product

Subsidiary Aims

  • To provide gist and detailed reading practice in the context of letters of complaint

Procedure

Lead in (5 minutes) • to get students thinking of problems they've had with previous purchases

place students in breakout rooms to discuss problems they've had with previous purchases of products/services. What was the product/service? What was the problem you had? What did you do to resolve the problem? was the problem resolved?

Text Analysis (10 minutes) • help Ss identify the different sections (parts) of the email and b) the language that is part of it (ask them to identify if language is formal or informal)

provide a sample letter and elicit from the students the different sections of the letter and the type of language used (formal) What is the tone of the letter? polite, respectful type of language used? formal what types of information is used? specific details of purchase/service

Writing their own email (20 minutes) • to have students write their own letter of complaint

provide a checklist for students to use of things to include in their letter

Feedback/DEC (10 minutes) • provide feedback on the writing

have students work in BoR pairs to check each others letters by using the template and checklist. make any corrections they feel are necessary before sharing with the group T to check work and provide any feedback necessary

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