Marjan Marjan

TP6 LP_Marjan Akrami
Pre-Intermediate level


This is a funcional language lesson with an intention to provide Ss with clarification opportunities to practice language used for complaints and requests.


Main Aims

  • To provide clarification of language used for making complaints and requests in the context of hotel service.

Subsidiary Aims

  • To provide fluency speaking practice in a making complaints and requests in the context of hotel service.


Warmer/Lead-in (2-3 minutes) • To set lesson context and engage students

T will display a picture of a line at a reception desk. Ss will guess what is going on in the picture. T will call on individual Ss to answer.

Exposure (2-4 minutes) • To provide a model of production expected in coming tasks through reading/listening

T will play an audio of guest complaining and making requests. Ss will listen for different complaints they hear of. T will call on individual students to give answers. Ss will listen to the audio again Ss will go to break out rooms to answer questions on a google form about the conversation. OCFB

Useful Language (6-8 minutes) • To highlight and clarify useful language for coming productive tasks

T will show slides with 2 examples of complaints and 2 examples of requests. T will explain M(A)FP Ss will repeat sentences and practice sentence stress as a whole class T will call on individual Ss to repeat.

Productive Task(s) (12-15 minutes) • To provide an opportunity to practice target productive skills

T will show a gap fill exercise and model for Ss how to complete Ss will go to break out rooms to complete a gap fill exercise of a conversation. Ss will read the dialog with each other for practice OCFB Ss will again go to complete another gap fill exercise in break out rooms OCFB

Feedback and Error Correction (10-15 minutes) • To provide feedback on students' production and use of language

T will model the next task. Ss will go to break out room to create a conversation between a hotel guest and the receptionist from lists of phrases. Ss will practice their dialog created until memorized DEC

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