To introduce and provide practice of writing a formal email to complain about something.
To provide gist reading practice using a text about complaints.
To provide clarification of formulaic language in the context of complaints.
Procedure (40-52 minutes)
Useful for productive task so ss have ideas of something to write about Ask students: Have you ever complained about a product, service, or problem in your community? Demo: One time I booked a flight and the airline cancelled it. They wouldn't refund me so I had to call them and email them to complain.
Instructions: Briefly read the following email I wrote to understand the main idea. ICQ: Are you reading for details or the general idea? (general idea) (2-3 minutes) *Send link to gist/layout task* Instructions: Now I want you to read and answer the questions individually based on the email I showed you. (3 minutes) Demo: Do the first one with the students "Does this email avoid slang? Does it use abbreviations or contractions? Is it direct? (formal) "Now I will put you in breakout rooms with your partner to check your answers" (2 minutes) OCFB: go over answers with students, explain the layout in more details if they seem confused
M+A One activity Send link to students "You need to find the sentence with the same meaning here" Demo: "What does 'reaching out to' mean?" see if students can answer it with me "For this part, who would you send a formal email to and an informal email to? Demo: What type of email would you send your mom? Formal or Informal? "I'm going to put you in break out rooms to work on this together" BoR: 2 minutes OCFB: go over answers Form (done as a class) "In this sentence, which part of the sentence is fixed and which part can change?" The bolded or not bolded part? (bolded) What part of speech is the word "as"? (preposition) "In this sentence, which part of the sentence is fixed and which part can change?" The bolded or not bolded part? (bolded) What part of speech is the word "lighting"? (noun) "In this sentence, which part of the sentence is fixed and which part can change?" The bolded or not bolded part? (bolded) What part of speech is the phrase "prompt attention"? (noun) If time allows (matching) Delete box covering "What else can you say for 'I am reaching out to you...'?" (to explain an issue I have with your product) "What else can you say for 'The lack of...'?" (customer service is shocking) "What else can you say for 'Thank you for you...'?" (time and support)
Tell students: "Write a formal email to a person or place. Complain about a product, service, or problem in your community." "For example, I wrote about how there is not enough lighting at the park." "You can use your examples from the lead in, or maybe you had a bad experience at one of these places (logos on screen), or you can make it up. You will be writing alone." X student works on slide 2, student c works on slide 3, so on *send link* ICQ: Are you writing about a good experience or a bad experience? (bad)
"You will now read your partner's email and check if they have everything." Demo: share screen show checklist For example, does my email have a subject line? go to email - "Yes this is the subject line" assign partners send link 2 min to check 4 min in break out room OCFB: ask students about their peers' emails