To provide clarification and practice of language used for making complaints and requests
To provide gist and specific information listening practice using a text about complaints and requests in the context of hotels
Procedure (45 minutes)
Students will talk in pairs about complaining about a hotel room, food in restaurant, or buying something. They will talk for 3 minutes followed by 2 minutes of feedback.
Students will listen to the audio for gist about 3 people complaining. They will then have to answer multiple choice questions about what they complained about. They will discuss their answers in breakout rooms followed by feedback. They will listen to the audio again for intensive detail. They will answer multiple choice questions about what the receptionist says. They will discuss their answers in breakout rooms followed by feedback.
Teacher will discuss the target language, explaining meaning, appropriateness, pronunciation, and form.
Students will fill in the blanks on a worksheet using the appropriate phrase. They will compare answers in breakout rooms, followed by feedback.
Students will write a script about a customer complaining and making a request. They will practice speaking the script to each other. After will be feedback and delayed error correction.