CT CT

Functional Language
Pre-intermediate level

Description

Lesson will be about complaints and requests.

Materials

Main Aims

  • To provide clarification and practice of language used for making complaints and requests

Subsidiary Aims

  • To provide gist and specific information listening practice using a text about complaints and requests in the context of hotels

Procedure

Lead-in (5 minutes) • To introduce the students to the topic of complaints and requests

Students will talk in pairs about complaining about a hotel room, food in restaurant, or buying something. They will talk for 3 minutes followed by 2 minutes of feedback.

Text-work (10 minutes) • for students to be able to identify the target language.

Students will listen to the audio for gist about 3 people complaining. They will then have to answer multiple choice questions about what they complained about. They will discuss their answers in breakout rooms followed by feedback. They will listen to the audio again for intensive detail. They will answer multiple choice questions about what the receptionist says. They will discuss their answers in breakout rooms followed by feedback.

MFP (10 minutes) • to clarify the target language

Teacher will discuss the target language, explaining meaning, appropriateness, pronunciation, and form.

Controlled Practice (10 minutes) • for students to use the target language accurately

Students will fill in the blanks on a worksheet using the appropriate phrase. They will compare answers in breakout rooms, followed by feedback.

Free Practice (10 minutes) • for students to use the target language fluently

Students will write a script about a customer complaining and making a request. They will practice speaking the script to each other. After will be feedback and delayed error correction.

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