Kaylyn Waisbrot Kaylyn Waisbrot

TP 8 Writing in the context of a Complaint email
Upper Intermediate level


No materials added to this plan yet.

Main Aims

  • To provide process and product writing practice of a email in the context of a complaint

Subsidiary Aims

  • To provide clarification, review and practice of expressing problems and goals for resolution of those problems in the context of products and services
  • To provide vocabulary options used in a formal register appropriate for addressing complaints and requests in the context of written to a person that one doesn't know


Warmer/Lead-in (3-4 minutes) • To set lesson context and engage students

Ss will be shown a slide that depicts different unfortunate events. Ideas about the theme of the lesson will be elicited. The next slide will narrow down to a specific goal of writing a complaint within an email.

Exposure (6-7 minutes) • To provide a model of production expected in coming tasks through reading/listening

Ss will have an opportunity to identify elements of a formal email. They will then be shown a model email but discover it's really a model of everything one would not do while writing a formal email. Next they will be shown the true example of an email of complaint.

Useful Language (7-8 minutes) • To highlight and clarify useful language for coming productive tasks

Ss will be sent a form with questions related to best selections when given options for each element with regard accurate vocabulary and appropriacy. They will individually complete the form and then in open class there will be discussion on the answers they chose and the rationale behind the choices.

Productive Task(s) Writing a formal email of complaint (13-15 minutes) • To provide an opportunity to practice target productive writing skills

Ss, after having seen a representation of an effective and ineffective formal email, and having reviewed the elements of such an email, will be asked to write their own. They will be presented with two scenarios and given 13-15 minutes to complete the email. They are being asked to limit their piece to 100 words.

Feedback and Error Correction (9-10 minutes) • To provide feedback on students' production and use of language

Ss will be given an evaluation form. They will go into breakout rooms and one will screen share their email while the other answers the email evaluation form. They will discuss and then switch places. About 4 minutes each. There will be a few minutes at the end to bring students into open class where T will do some DEC.

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