TP 7 Writing
Upper Intermediate level
To provide product writing practice in the context of writing an email of complaint.
To provide clarification of the layout (idea organization) for a formal complaining email.
Procedure (35-45 minutes)
- Have learners talk about a bad experience with the service received or purchased made.
Students will analyse a sample of an email for complaint identifying its structure.
Students will place the phrases in four categories which are part of an email for complaint.This are: - Explaining the reason for writing - Describing the incident - Requesting action - Closing the email
Provide an opportunity to practice target productive skills, writing an email complaining to the provider of the service following the structure of the sample given and using the learned phrases.
Students will work in pairs for their evaluation. Following the checklist provided by the teacher that will be shown in the padlet. They can provide a positive comment.