Isadora Espinoza Isadora Espinoza

TP 7 Writing
Upper Intermediate level


In this lesson, students will learn the structure of an email for complaint. They are going to learn phrases to express the reason, describe the incident, request action and close the mail.


Main Aims

  • To provide product writing practice in the context of writing an email of complaint.

Subsidiary Aims

  • To provide clarification of the layout (idea organization) for a formal complaining email.


Warmer/Lead-in (3-5 minutes) • To set lesson context and engage students in the context of writing an email for complaint

- Have learners talk about a bad experience with the service received or purchased made.

Layout (3-5 minutes) • To analyze and identify elements of layout in the model text that provide coherence and cohesion for formal email complaint

Students will analyse a sample of an email for complaint identifying its structure.

Useful Language (3-5 minutes) • To identify and analyze language conventions in the model text that are helpful for writing an email for complaint

Students will place the phrases in four categories which are part of an email for complaint.This are: - Explaining the reason for writing - Describing the incident - Requesting action - Closing the email

Writing (18-20 minutes) • To write a personal complaint

Provide an opportunity to practice target productive skills, writing an email complaining to the provider of the service following the structure of the sample given and using the learned phrases.

Feedback and Error Correction (8-10 minutes) • To allow learners to share their text and get feedback on the contents and language of their written production

Students will work in pairs for their evaluation. Following the checklist provided by the teacher that will be shown in the padlet. They can provide a positive comment.

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