T shows introductory Deloitte professionals slide presentation. T introduces The Anglo and encourages Ss to learn more by visiting the website. T introduces herself and provides contact information, encouraging Ss to contact her with any questions or concerns about the course. T introduces the materials to be covered in the 30 hour course - units 4-6 of Business Result Advanced. T stresses the focus on COMMUNICATION. T asks Ss if they have any questions or concerns.

T gets Ss attention. T shows Jamboard with icebreaker questions. T tells Ss that they will be paired up (odd # = one group of 3) and asks them to interview each other using the questions on the Jamboard for 6 minutes (3 minutes each) T asks Ss to make sure to ask the Qs in blue (name, location, job, why English?) and tells them that they can use the additional Qs to get more information about their partners. T tells Ss that once they are done interviewing their partners, that they will come back to the whole group and present their partner to the group. ICQ: are we working in groups? [no, in pairs] ICQ: are we interviewing our partner about themselves? [yes] ICQ: how many minutes do we have? [6 minutes total, 3 per person] T asks Ss if they are familiar with channels/breakout rooms? [If not, T gives brief intro to functions] T sends Ss to channels/breakout rooms. T calls Ss back to main room. T nominates Ss to introduce partners [approx. 2 minutes per person = approx. 7 minutes]

T shows slide with the quotes re: risk and following Qs: - Do you consider yourself a risk-taker? Why or why not? T asks Ss to get together with a new partner to discuss these statements/Qs for 5 minutes. ICQ: will you be working with the same partner? [no, with a new partner] ICQ: how many minutes do you have to discuss? [5 minutes] T sends Ss to breakout rooms/channels to discuss. T brings Ss back to main session and nominates a couple Ss to share their discussions

T gets Ss attention. T sends Ss link to "Pre-Reading: Risk" Google Jamboard: https://jamboard.google.com/d/1iNDbsmIg7nco61-JB4EJ2mQi7--_jfgX00ltua7y8_g/edit?usp=sharing T instructs Ss to work in pairs for 5 minutes to match phrases to their definitions. ICQ: how many minutes do we have? [5 minutes] ICQ: are we working in groups? [no, we are working in pairs] T sends Ss to channels/breakout rooms for 5 minutes. T calls Ss back to main session. T nominates pairs to check their answers in whole class feedback.

T gets the Ss attention T instructs Ss: Please have a look at the PDF in Teams > General > Class Materials [also screen shared]. It's a short article called “How to Handle a Corporate Crisis" I want you to read it quickly, individually, and choose one of these alternative titles. Which one best describes what this article is about?” T shares screen with article on slides, and directs Ss to PDF in Teams. T shares screen with Google form and sends link to form in chat: https://forms.gle/Tjj1XutGMnNzjswu9 T instructs Ss: “You have 5 minutes to read the text quickly and choose the best alternative title.” ICQ: Are you working individually or in groups? [Individually] ICQ: How many minutes do you have? [5 minutes]

T gets the Ss attention T instructs Ss: “Now I would like you to read the text in more detail and answer the following questions” T shares link to Google Form: https://forms.gle/TEVCmvcfTPZY8YkR7 T: “Let’s take 10 minutes to read the text again and work on the questions individually.” T gets the Ss attention. T instructs Ss that they will get into groups and have 4 minutes to discuss their answers ICQ: How many minutes do you have? [4] ICQ: Are we doing this individually or in groups? [In groups] T sends Ss to breakout rooms for discussion Ss return to main session and share their answers.

T gets the SS attention T shares screen with Qs T instructs Ss: “Now I would like you to take 5 minutes to work with a partner to discuss the following questions: 1. What should companies do to prepare for the worst? 2. What dilemmas do companies face about communication when hit by a crisis? 3. Who in the company should take responsibility if something goes wrong? 4. How is a crisis likely to be remembered by the customers? ICQ: How many minutes do you have? [5] ICQ: Are we doing this in pairs? [yes] T sends Ss to breakout rooms for discussion T calls students back to main session. Each group shares an answer while T fills in chart on slide.

T addresses any good language and interesting/important errors noticed during monitoring/feedback.

T gets Ss attention and thanks them for their time. T asks Ss if they have any questions or concerns, specifically about accessing course materials, platforms, etc. T takes note of anything to address with supervisors/academic services. T asks Ss to look at “Practice File - Working with words” p. 108 #1 & 2 and to try to complete it for self-study/further practice. T thanks Ss again for their time, and wishes them a good day.