Bets Bets

TP7 [Writing]
Elementary level


This is a writing lesson where ss will practise writing a formal email of complaint using some formulaic language often seen in formal emails.


Main Aims

  • To provide ss with writing practice in the context of a formal letter of complaint.

Subsidiary Aims

  • To provide formulaic language and reading pratice in the context of a formal letter of complaint.


Lead-in (3-5 minutes) • To set lesson context and engage students

• Share screen and show the first slide. • Ask students : Did you ever have a bad experience with a new product or a service? • If students don't answer, give a brief example.

Exposure & MAF (8-10 minutes) • To provide a model of production expected in coming tasks through reading/listening

• Show the second slide and ask ss : - What type of text is this? - What is the subject? • Give instructions : Please read the text & work together to answer the next 3 slides. • Share Google Slides editor's link [] • Send ss to breakout rooms [7 min] • Check answers together

Productive Task (18-20 minutes) • To provide an opportunity to practice target productive skills

• Show screen and give instructions : Write a formal email complaining about a product or a service. Use the salutation, phrases and send-off. You can only use Google translate to translate words, NOT complete sentences. • Monitor ss while they write, write down repeated errors and if necessary give ss a time warning to move on to the next section or to wrap up. • OCFB

Feedback & Error Correction (8-10 minutes) • To provide feedback on students' production and use of language

• Show ss the checklist & give instructions : Now you read your partner's email and check these 4 things. • Partner them up and send them to break out rooms [5 min] • OCFB & DEC

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