To provide ss with writing practice in the context of a formal letter of complaint.
To provide formulaic language and reading pratice in the context of a formal letter of complaint.
Procedure (37-45 minutes)
• Share screen and show the first slide. • Ask students : Did you ever have a bad experience with a new product or a service? • If students don't answer, give a brief example.
• Show the second slide and ask ss : - What type of text is this? - What is the subject? • Give instructions : Please read the text & work together to answer the next 3 slides. • Share Google Slides editor's link [https://docs.google.com/presentation/d/1cK3j6x6-2vNYTUwfK0uYzuwvnIvVd9vPfbvn0OdZuzU/edit?usp=sharing] • Send ss to breakout rooms [7 min] • Check answers together
• Show screen and give instructions : Write a formal email complaining about a product or a service. Use the salutation, phrases and send-off. You can only use Google translate to translate words, NOT complete sentences. • Monitor ss while they write, write down repeated errors and if necessary give ss a time warning to move on to the next section or to wrap up. • OCFB
• Show ss the checklist & give instructions : Now you read your partner's email and check these 4 things. • Partner them up and send them to break out rooms [5 min] • OCFB & DEC