Slide 1 T- starts witrh a question “ When was the last time you made a complaint and why? T- will send Ss to Breakout rooms for 2 minutes. Ss- have to talk about the last time they made a complaint and why T- will monitor BOR and while Ss share their experiences with their peers T- will call for a OCFB and share students answers for 2 minutes

Slide 2 Sample analysis T- introduce a gist Question to the Ss: “Can you tell me in one minute What this letter is about? And ask Ss. to write their answer in the chatbox T- at the end of the minute will choose 1 or 2 S. to say their answer. T – will ask What the complain is about? Slide 3 ANALYSIS OF LAYOUT T- Share the link to S of an exercise where the have to match the correct name of each part of the formal letter to complain with the correct number: Salutation, sender, closing, recipient, appeal, Facts, date. T- ask S to work indivudually For 2 minutes. T- ask S their anwers in OCFB T – ask S some analysis CCQ: a) Does this letter has a communicative Purpose? Yes b) Is this letter for an audience or one person? one person c) Is this a formal or informal letter? formal d) Is it something about the past or the future? Past

LANGUAGE ANALYSIS T – A- Ss if the letter to complian is formal or informal T- ask S to find the correct formal expressions for the Greetingsand closing T with Ss match the Body parts of the Complaint letter: - Describing the Probelm/idea of what happened/what you want. T- will ask Ss to identify if the language el Formal or Informal

T- gives the link of the slides where they are going to write T- Explains Ss that they will write a formal letter to complain about something or someone and they should include elements they had identified at the begining of the lesson. T- set the timer for 20 minutes T- explains that each slide is a document and has the name of each student. T- gives students the number of their slide to find it and work on it

T- will set 6 minutes T- share a slide with a check list of the points of a formail letter to camplain T- tell ss to read the letters of their péers and check the points in the slide that they need to focus on it T- set the pairs of students and send them to a breakout room so they can give each other Feedback after using the check list.