margaret gleeson margaret gleeson

Pre- intermediate level


This is a lesson in which students will identify the elements that make up a formal letter of complaint. At the end of the lesson, students will write their own letter and feedback will be given to each other about it.


Abc Power point slides

Main Aims

  • To introduce and provide practice of writing a short formal letter to complain about something opr someone.

Subsidiary Aims

  • To identify the elements that make up a formal letter to complain. To use formal language in a formal letter to complain


Warmer/Lead-in (5 minutes) • To set lesson context and engage students

Slide 1 T- starts witrh a question “ When was the last time you made a complaint and why? T- will send Ss to Breakout rooms for 2 minutes. Ss- have to talk about the last time they made a complaint and why T- will monitor BOR and while Ss share their experiences with their peers T- will call for a OCFB and share students answers for 2 minutes

Exposure (5 minutes) • To provide a model of production expected in coming tasks through reading/listening

Slide 2 Sample analysis T- introduce a gist Question to the Ss: “Can you tell me in one minute What this letter is about? And ask Ss. to write their answer in the chatbox T- at the end of the minute will choose 1 or 2 S. to say their answer. T – will ask What the complain is about? Slide 3 ANALYSIS OF LAYOUT T- Share the link to S of an exercise where the have to match the correct name of each part of the formal letter to complain with the correct number: Salutation, sender, closing, recipient, appeal, Facts, date. T- ask S to work indivudually For 2 minutes. T- ask S their anwers in OCFB T – ask S some analysis CCQ: a) Does this letter has a communicative Purpose? Yes b) Is this letter for an audience or one person? one person c) Is this a formal or informal letter? formal d) Is it something about the past or the future? Past

Useful Language (5 minutes) • To highlight and clarify useful language for coming productive tasks

LANGUAGE ANALYSIS T – A- Ss if the letter to complian is formal or informal T- ask S to find the correct formal expressions for the Greetingsand closing T with Ss match the Body parts of the Complaint letter: - Describing the Probelm/idea of what happened/what you want. T- will ask Ss to identify if the language el Formal or Informal

Productive Task(s) (18-20 minutes) • To provide an opportunity to practice target productive skills

T- gives the link of the slides where they are going to write T- Explains Ss that they will write a formal letter to complain about something or someone and they should include elements they had identified at the begining of the lesson. T- set the timer for 20 minutes T- explains that each slide is a document and has the name of each student. T- gives students the number of their slide to find it and work on it

Feedback and Error Correction (6 minutes) • To provide feedback on students' production and use of language

T- will set 6 minutes T- share a slide with a check list of the points of a formail letter to camplain T- tell ss to read the letters of their péers and check the points in the slide that they need to focus on it T- set the pairs of students and send them to a breakout room so they can give each other Feedback after using the check list.

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