to provide practice of writing a (short) formal letter of complaint
To provide practice in reading for gist and specific information in the context of a formal letter of complaint
Procedure (37-45 minutes)
T greets the students and ask the students if they like shopping online? then shares the screen and asks them to think about 30 sec :how often do you order something online? then, shows the second slide and asks them if they have ever gotten an wrong order, or something missing, or something that it wasn't right? gives them 3 mins in break out rooms. Nominates one or two students to answer.
T shares the first google doc, gives the students 2 mins to read the first page and answer in the chat box, T nominates a student for the answer. Then the ss continue witht rest which will cover meaning and appropriacy. Gives students 2 mins to answer and review the answers as a class, the T uses CCQs to clarify some answers. For form T, shares the google slide and go over them, again using CCQs so the students can get the answers themselves. At the end the students fill in different ways to express in different stages.
T gives the templates to the Students and gives them around 20 mins to write a similar letter to the one they discussed. T monitors closely and help the students in the chat box if necessary, after the first few minutes and depending on how students react tot the task, the teacher might put the TL in the chat box.
The teacher provide Ss with a checklist so that they can read the peer´s letters. T sends them to breakout rooms and they give each other feedback after using the checklist. At the end the T uses the white board for DEC (if needed)