Tp 4 Functional Language
To provide clarification and practice of language used for language used for talking on the phone in the context of of typical office phone conversations.
To provide fluency speaking practice in a conversation in the context of typical office phone conversations
Procedure (31-44 minutes)
T will start the class by presenting slide 1 on the jamboard and asking students the following questions. Do you a lot talk on the phone? Do you like it? Why? Why not? Why do you talk on the phone T models the answer: "I talk on the phone about once a week. Usually to order take out, like pizza or Chinese food. I don't like it. I prefer texting. I think it is more comfortable". T then ask Ss what they have to talk about as ICQ. T sends Ss to BOR for 3 min and listens to their conversations for Feedback or DEC.
T will present slide 2 on the jamboard. T shares the quiz link with the Ss (https://forms.gle/w9ReBDUWvGd26Y7K7) T will direct students attention to the questions: Where is Emily? Clare called to talk about... T tells Ss they are going to listen to an audio (https://bit.ly/2RJs24i) and answer those questions. T asks Ss to share their answers in OC. Answer Key: Where is Emily? >>>>> In an office, working. Clare called to talk about... >>>>>> coffee.
T will present slide 3 on the jamboard. T will share the second quiz link (https://forms.gle/CVp1mhziRpt5KUReA) with the Ss and confirm they all have access to it. T will play the audio again and Ss will use the phrases to complete the text. T will tell Ss they will be sent to BOR to check their answers. T monitors. T and Ss check their answers in OC. Answer Key 1. Red. Can I speak to Emily. 2. Green. Hold on a moment. 3. Blue. I got your message. 4. Red. This is Emily from 3DUK 5. Can I call you back in an hour?
Meaning: T shows slide 5 on the Jamboard. T asks Ss to match the phrases with their use. T then asks the following CCQs • Hold on a moment. >>>>> Should the caller disconnect the call/hang up? No. • Hello, can I speak to (Emily), please? >>>>>> Am I speaking to Emily? No. • Can I call you back (in an hour)? >>>>> Will I call again later? Yes. • This is (Emily Wise) from (3DUK). >>>>> Am I speaking to Emily? Yes. • I got your message. >>>>> Did they receive my message? Yes. AK • Hold on a moment. >>>>> Tell people to wait on the phone. • Hello, can I speak to (Emily), please? >>>>>> Ask to speak to people. • Can I call you back (in an hour)? >>>>> Ask if you can call later. • This is (Emily Wise) from (3DUK). >>>>> Say who you are. • I got your message. >>>>> Confirm you received a message. Appropriacy T shows slide 6 on the Jamboard T will ask students to decide where the phrases fall (Formal vs. Informal) AK: All phrases are formal/neutral. Form: T shows slide 7 on the Jamboard T will ask Ss to match the phrases with the expressions that best complete them. AK: 1. Name of the person you want to talk to. 2. Time expressions like “later, tomorrow, in 2 hours” 3. Name of the person calling. 4. Message, email, memo, report. 5. Time expressions like: “a moment, a second, a minute”. Pronunciation: T shows slide 8 on the Jamboard T will show the phrases and their pronunciation, intonation and stress pattern. T will drill them at least once, monitoring for errors and drilling again if needed.
T will show slide 10 on the presentation. T will share the link (https://forms.gle/VdFk2Uj3Y1eBfJet7) with the students and tell them they have 3-4 minutes to solve the quiz about 2 phone conversations. T will check every S has access to the quiz. After 4 minutes have passed, T will send Ss to BOR to share their conclusions. Ss will return and the quiz will be checked in OC. AK: 1. Can I speak to Adam Johnson? 2. Hold on a second 3. This is Nathaly 4. I got your email. 5. Can I call you back in an hour?
T will show slide 11 on Jamboard. T will explain Ss they will role-play three different situations. T will share the instructions (https://pasteboard.co/JrRjyup.png) with the Ss so it is available for them in BOR. T will read the instructions for the role-play: Situation 1 Student A: You call B to talk about a contract. Student B: You are very busy today, but free tomorrow. Situation 2 Student A: You take the phone call. Student B: You want to talk to a person, but another person picked up the phone. Situation 3 Student A: You need to talk to the office manager. Student B: The office manager went out. You have her cell phone number, but it is in another part of the office. You need 2 minutes to get it. T will send Ss to BOR to work on their role-play. T will monitor. Ss will return. Feedback. T will show slide 12 and provide feedback on Ss production, including DEC if needed.