• Teacher welcomes learners. • Teacher show different words, asking students to write one noun can follow them all (Activity 1) Instructions: Write one or two nouns can follow the next words… Students HAVE to write “Call”. If they do not write teacher will help. • Teacher ask, “HOW DO YOU FEEL RECEIVING SALE CALLS?” • Students discuss their ideas as a whole class. • Teacher conducts OFCB.

Instructions: Listen and complete the next sentences in the Language for speaking box. (Activity 2) • Teacher shows the task. • Teacher plays audio. • Students listen and answer individually. • Students check answer in pairs (breakout rooms) • Teacher conducts OFCB.

MEANING Instructions: With your partner or group, put the next function in the correct category. (Activity 2) Getting rid of unwanted callers. I don’t take sales calls. Would you remove my name from your database? Ending a conversation politely. It’s been great talking to you. I’d better get off the phone. I’ve got a ton of work to do. Dealing with a bad phone line. The coverage isn’t too good here. I’m losing you again. APPROPIACY Instructions: With your partner or group, identify if it’s a formal or informal way to answer and write the missing form. Sometimes we use phrases like “Please”, “Thank you” “Excuse” to be more polite, and conjunctions for informal.

Instructions: Choose the correct options to complete the conversations conversations. (Activity 4) • Teacher explain what students have to do. • Students work in pairs/group via breakout rooms. • T conducts OCFB

Instructions: Work with a partner. You are going to role-play a phone conversation using the phrases in exercise 2. • Teacher explain what students have to do. • Teacher shows role play theme (Activity 5) • Students work in groups via breakout rooms. • Students play the role. • Teacher conducts OCFB.