For this stage, I will show students 2 pictures and the word ( online products). Then, I will ask them if they have ever bought something online and what do they do when they don't like something. Expected answers. We return them. Then, I will ask how do you return these products you don't like? Answers: A letter An e-mail. Then, we will go to the next stage.

At this stage, I will provide them with a text they read it for some time and they will do a gist question: What is the text about?

At this level, I will need to guide them to know about the layout and language used in writing a returning e-mail. 1- Layout: I will ask them the following question: Look at the text again and say which parts are: Introduction Body Conclusion 2- Useful language. I will provide them with some useful language and we discuss the function of each sentence in a google forms sheet ( multiple-choices) and they choose the right answer.

Students will be asked to write an email returning an online product that they did not like.

Once they finish, the teacher will choose some volunteers to read their products and assign others a checklist to judge the writing of their peers. Then, feedback will be given about word choice, punctuation, linking words, opening, and closing and the content of the email as a whole.