B1/B2 level


In this class Students will practise speaking in the context of customer service: Transport.. asking for prices.. asking for recommendations


Abc Jam Boards
Abc Jam Boards
Abc Jam boards
Abc Google docs
Abc Zoom Whiteboard

Main Aims

  • To provide fluency speaking practice in a Speak in relation to Customer service: In the form of a role play: Asking price, booking a ticket... in the context of Transport

Subsidiary Aims

  • To provide clarification of To review, meaning : Recommendation, giving information: Form: Could, Would, Appro: Formal o Informal, Pronuncation: Would, May I
  • To provide review of Functional Language. (I would like, How may I help you? Could you ... in the context of Reserving a ticket.. (Train)
  • To provide review of Adverbs of Frequency in the context of Customer Service


Warmer/Lead-in (3-5 minutes) • To set lesson context and engage students

Students will talk about how often they use customer service , Often Never

Content Preparation (4-4 minutes) • To provide the students a chance to come up with ideas

I have prepared a google document, that indicates that the students should discuss why they phone telephone conversation in relation to travel/transport... The reason I have chosen this topic, is that last week Jose, one of my friends on the same course, presented a class about choosing a holiday, and this idea ties in very nicely...

Language Presentation (8-10 minutes) • To provide input on useful language, which can help learners complete the task. During this task the teacher will clarify Meaning, Appropriacy , Form and pronuncation

I have created three dialogues relating to booking a ticket for a train The first conversation : A client askes customer service how much the tickets are, and asks for a recommendation, and customer services gives him a recommendation and gives him the information. (In this part of the task: Students have to decide on the meaning : In which part of the task does customer service give a recommendation, In which part of the task does the customer service give information IN the second part of the conversation: Customer service asks for information, name , and asks the student for clarification: In this part of the task Students have to decide whether it is informal or formal language In the third part of the conversation: Students have to decide on the stress.. the pronunciation of Would, May, anything more.. Also in the third part of the conversation the students have to decide if Could is a Verb, a auxiliary verb, a modal verb, if it follows ing... etc.

Speaking Task one, (6-6 minutes) • To provide an opportunity to practice target productive skills

I have copied the three dialogues, and ask students to complete the gaps. This will allow students to scaffold the speaking task appropriately.

Speaking task two (6-6 minutes) • Allow student to speak , using some prompts

I have created a jamboard, which includes different prompts.. and students will use the different prompts to create a small conversation... asking for prices..

Feedback (1-1 minutes) • To provide feedback on students' production and use of language

To assist students with pronunciation, grammar mistakes...

Speaking Task three (10-10 minutes) • To allow student to speak in relation to a role play.

The first role play: Client wants to book a train ticket, and would like some recommendations regarding prices.. so he would like some recommendations which one would be cheaper... The second role play: Client wants to book a ticket, but does not know.. if bus, or train... so he would like some recommendations.. which one would be better..

Feedback (1-1 minutes) • Provide reassurance and motivation and further correction if necessary...

Provice reassurance and motivation and further correction if necessary...

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