Business English: Management
Intermediate to Upper-Intermediate level
The function of leadership is to produce more leaders, not more followers. – Ralph Nader
To provide fluency speaking practice in a Conversation in the context of Business
To provide practice in the context of Business
Procedure (73-95 minutes)
To introduce the class write BUSINESS ENGLISH on WB and ask Ss what their expectations are concerning this course. After Ss explain their expectations, T gives a brief introduction of the course. (Reflect the syllabus on WB and explain.) After finalizing the introduction part, write MANAGEMENT on WB and ask Ss to say the words that come their mind first and write their answers under the headline. Then, divide Ss into pairs to PW and ask Ss to discuss in pairs what the management is and if it is A SCIENCE or AN ART. Gather the Ss for WC FC and discuss their findings.
Write QUALITY on WB and write ACQUIRED QUALITIES and INNATE QUALITIES under the headline. Ask Ss if they can make a distinction between these two different kinds. (T answer: Acquired Qualities: People are not born with them and they can shift over time.They are learned over time based on experience.(Time-Dedication-Exposure) (e.g Proficiency in Excel) / Innate Qualities: They are inherent to a person. They remain relatively stable over across a person's lifetime. (e.g Cognitive Aptitude: Critical Thinking, Problem Solving, and Learning New Information.) After clarifying the distinction, ask Ss under which quality type they can include personal traits of person. (T answer: Many “innate” qualities can also be personality traits.) Write BIG FIVE on WB and ask Ss if they can make a connection between this title and something else. Then, exlain that this is a personal traits test, the most established one. (Agreeableness, Conscientiousness, Extroversion, Openness (to Experience), and Stress Tolerance.) Write A GOOD MANAGER on WB and elicit some adjectives from Ss to define a good manager. Instruct Ss, with the same pairs, examine the HO that you are going to distribute and decide which of the qualities they find the most important. Gather Ss for WC FB. Reflect Mr. Farvis, the cartoon, and ask Ss how they would describe him: A GOOD MANAGER or A BAD MANAGER. (If time, write CRITICAL QUALITIES and NICE-TO-HAVE QUALITIES on WB and ask Ss if they know what these terms refer to.)
Write MANAGEMENT STYLES on WB and under the headline AUTOCRATIC(T answer: The manager tells the workers exactly what to do. Workers have little or no participation at any level of decision making), DEMOCRATIC or PARTICIPATIVE(T answer: The managers ask workers for opinions and ideas to solve problems. The manager often makes the final decisions, although at times, the workers may have decision-making power.), LAISSEZ FAIRE(T answer: The manager gives all decision-making power to the workers. The manager has little control or input.) Ask Ss if they are familiar with these terms, if not, T explains them consecutively. Reflect the Image on WB and instruct Ss to find the manager and then, explain his/her management style and how they understand it that he/she uses that style. Elicit some of the Ss's response. Distribute the Workers HO and instruct Ss to read each worker's opinions regarding their managers and try to define workers' manager's style. Elicit some responses from Ss. Ask Ss if they think their culture has a dominant management style. If yes, tell them to describe.If no, ask Ss what some of the different styles they can describe in their culture.
Tell Ss that they are going to read a text, write the name of the text on WB, ARE TWO MANAGERS TOO MANY?, and ask Ss what they think that they will be reading about. (Anticipations based on the title.) Then, T explains the main point. (T answer: The text is about two managers working at the same work place, one of them is Ms. Graus and the other one is Mr. Aragon. They have disagreed on many management policy issues and they have claimed some opinons about each other.) Instruct Ss that they are going to read the text and fill a table about the text, they should work in pairs..(Explain the table content) While Ss reading, write some words taken from the text on WB. (Supervisor, Oversee, Policy, Subordinate, Morale, Output, Assembly Line.) Gather Ss for WC FB and elicit some responses from Ss. Referring to the previous topic, ask Ss how they would define Ms. Graus and Mr. Aragon's management style.
Write GATEKEEPER, DRIVER, BLOCKER, HARMONIZER, TAP DANCER, AND FENCE SITTER on WB and ask Ss if they are familiar with this expressions. If not, give them some time(5min.) to go over the HO to match the expressions with their meanings. Then, explain the meanings and complete the mathing exercise.(T answer: c,e,f,b,d,a) Then, instruct Ss do complete the back part of the paper. (T answer: gatekeeper, tap dancer, blocker, driver, harmonizer, fence sitter.)
Refer to the book Business Across Cultures, p. 130(138 in PDF), "Written Reflection" part.