Writing a formal letter of complaint.
Upper Intermediate level
Productive skill of Writing. To provide a template in Formal writing linked to a letter of complaint and give them the building blocks such as layout, sequence, language, so as to enable them and give them the confidence to produce their own letter of complaint.
To provide scan and detailed reading of a template letter of Complaint.
Procedure (37-48 minutes)
Introduce the topic: Who might you write a letter of complaint to? To a friend? Is it an official letter? Is the style of writing formal or informal? Elicit the order of a letter of complaint: What is the first thing you write in a letter? Do they need to know when the event that you are complaining took place? Elicit order: Name. to whom it may concern. When. Where. What happened. Why you are complaining. Nice comment to encourage reply. What you you want from them. Closing the letter.
Hand out exercise 1.Work in pairs. Match the cut out paragraph sections of template letter with their corresponding stages. Followed by class feedback.
Hand out Template letter.Exercise 2. Elicit different types of set phrases for the different stages. One found from the text and 2 from students. Write some of the elicited examples on the board.
Elicit potential topics for letter of complaint.Bosphorus Ferry Company. (too many smokers, pollution of engine fumes, dirty glasses from the tea boys...) What other examples? Hand out Exercise 3. Work in Pairs. Choose a topic of complaint and fill in the different sections.
Create Picture Gallery with the students' letters and get the students to look at each other's letters. Look around and pick out and write down some common errors.Get them to sit down again and ask them what they liked about each other's letters. Go through on WB some of the common errors.