mahsa mahsa

Intermediate level


in this lesson Ss are better able to write a formal letter of complaint.


Abc American English File
Abc items to complain about

Main Aims

  • by the end of this session Ss would be familiar with the format of formal letter of complaint, and are better able to write this kinds of letters.

Subsidiary Aims

  • by the end of this session Ss would be familiar with the function of formal letters, and use the language in their writings.


Lead-in (3-5 minutes) • to arouse interest in the topic of writing, and engage Ss with the function of the TL

+warmer -Ss are shown a fun video about ridiculous complaints of some tourist to lead the Ss' mind into the context of writing +lead in -Ss are asked to think about the worst experience they have ever had. -Ss are asked to write down some words about it, and make others to guess what has happened. -T gives them a model by showing them some words and ask them to think what has happened.

Pre-teach vocabulary and Exposure (8-10 minutes) • to gradually dispose Ss' mind toward the context of the letter

+pre-teach -T highlight the word "complaint" in the written sentence on the title of power point. -T asks some CCQ: * Are you happy about? (N) * Are you annoyed? (Y) * Are you talking about the problem? (Y) -T asks Ss about its part of speech: * What kinds of word is it? (NOUN) * Is it countable or uncountable? (both countable and uncountable) -T highlights the pronunciations by drilling the word. -T demonstrates the word stress -T shows the word family -T gives Ss a model writing, and Ss are asked to do some tasks: * Read the letter and answer these questions. -T asks some ICQs: * How much time do you need? (2 min) * individually or in pairs? (individually) -Ss are asked to check their answers with their partner. -T gives them the correct answers. -T asks Ss to work in pairs and match fill in the gaps with the words. -T shows the letter on the board and asks Ss to stick the words on gaps.

Useful Language (8-10 minutes) • To highlight and clarify useful language for coming productive tasks

-T shows another video of how to write a complaint letter, -T asks Ss to highlight the phrases they have seen on their sheets. -T shows the highlighted part on the board. -Ss are asked to write a complaint letter to this company about other things they have bought, they are given some hand-out to complain about. -T gives them 4 minutes to write. - Ss are asked to check each others' letters

writing (10-15 minutes) • To provide an opportunity to practice writing a complaint letter, in real life

-Ss are asked to write another letter to the organization that they have talked about at the beginning of the class. they would given 7 minutes to write. - T sticks their letters to the wall and asks them to read each others' letter and correct any mistakes

freer practice (2-3 minutes) • to give Ss opportunity to experience another ways of sending complaint letter.

- Ss are asked to send an e-mail to the teacher and complain about the class and her way of teaching, they have given a deadline to do their tasks. -T asks some ICQ: * Sending an e-mail or bringing to the class? (sending an e-mail) * when are you suppose to send me? (tomorrow)

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