Behnaz Behnaz

Intermediate level


In this lesson students are going to learn how to write a complaint letter.


Abc New inside out

Main Aims

  • To provide process and product writing practice of a letter in the context of a letter of complaint

Subsidiary Aims

  • To provide detailed reading practice using a text about food in the context of a letter of complaint
  • To provide clarification and practice of words related to letters of complaint in the context of edible


Lead in (5-6 minutes) • To have students to get familiar with the topic which is a letter of complaint, and get involved in the lesson.

- Tell the student you went to a restaurant on the weekend that wasn't as good as you thought. - Ask the students if they had such an experience. - Get them to do it in pairs. - Let them say it to the whole class.

Pre-teach vocabulary (5-6 minutes) • To help students get familiar with some new words in the letter.

- Go back to your story.Tell the students you have written a letter to the hotel manager to complain about the food and the service.Show them the lettrer, tell them you want to receive the money you paid.Ask them: what should I send? a receipt Should I send it later or now? ( you are going to teach enclose) Should I put it in another envelope? I want to receive my money.So I want to receive the ..........(refund) - Write the vocabulary on the board as you are teaching them with the phonetic, stress pattern and part of speech. - Give both choral and individual repetition. - Give the definitions of the words in three sentences and ask them to match the definitions with the words. - Have the students do it in pairs. -Give them the answer key to check their answers.

Writing-Fill in the gaps task (9-10 minutes) • To get students know what a formal letter is.

- Put them in two groups. - Give each group a name.Because it is about food, use the name of the foods.Kebab and Kofte. - Tell them you are going to give them a letter(show them the letter) in which some parts are missed.They should use these words and phrases(while you are showing the words and phrases) to fill in the gaps. - Give them 2 to 3 minutes. -.Tell them they are going to have a game.Each time one person from each group comes to the board and one or two answers.Let them know they have one minute.Tell them the must not speak Turkish,otherwise they get a red card.Give them one green card for each true answer.But one red card causes them to lose one green card.And the group who gets more green cards is the winner. - Give the students the answer key and check the answers they put on the board together.

Writing-meaning and form (8-10 minutes) • To get the students to learn how to write a formal letter

- Show the students the letter you gave them as the first task.This time the completed form. - Start with the address on the upper right hand corner.Ask CCQs.For example,Where does the address go? Does it go on the upper part or lower part of the letter? - Underline the "Pretty Street". Ask them,"What is it?" S: The name of the street. T: What is the name of your street? - Underline the number before the street which is 1. T: " Is it the name of the name of the street?" - Tell them how and where the address they write the address. - Do the same bout the beginning and ending of the letter.Teach these parts by asking questions and drawing lines and circles to let the students to focus on the form.Tell them where they are supposed to use a comma. - Ask them if it is a formal or informal writing and why.Elicit as much as you can, and try to involve all students.

Semi-controlled practice (11-13 minutes) • To let the students write a letter of complaint related to the information they get

- Show them the exercise they are going to do. - Tell them suppose they were on a holiday last week and stayed in a hotel they had found in an advertisement.But they weren't satisfied. - Have them write a complaint letter by using the information given in the exercise. - Remind them to be careful with the form and meaning. - Have them do it in pairs. - Give them three to four minutes to write the letter. - Tell them to change their letters with other groups. Ask them to see if their classmates have any problems with the form of a formal letter. For example,if they have written the address in the appropriate place,if they have used comma after the beginning and ending parts. - Ask one of the students to come to the board and write the letter on the board and correct it.

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