Pay Ss' attention to the reading text 'Any Answers' website and ask what the text is about. Focus Ss on verbs and expressions which describe different ways of speaking. Ss work in pairs and find the words in the box in the website. Tell them they cannot use their dictionaries but they must use the surrounding words to guess what the verbs and expressions mean. W/c FB. Ss choose the best option for each of the sentences. Ss compare their answers with a partner. Ss check the answers against the answer keys on w/b.

Ask Ss: What topics are good for making small talk? Direct Ss' attention to the box of words. Ask Ss: Are these topics good for making small talk? Elicit ways of starting/continuing a conversation using these topics. Write Ss' suggestions on the board. Then Ss discuss topics/phrases with a partner and decide which they would or wouldn't use. Ask Ss to read through the questions then play the recording. Ss listen and answer the questions. Ss peer-check. W/c FB.

Focus Ss on the How to... box. Play the recording again. Ss listen and note an additional phrase for each heading. Ss peer-check. Get FB from the whole class.

Give Ss a few minutes to prepare what they might say in a conversation with someone they haven't met before. Focus on the headings and expressions from exercise 11b. Ss work in pairs. Ss practise meeting and starting conversations. Monitor and take notes of Ss' errors. Optional - If time: Tell Ss to imagine they are at a party where they have to meet and spend 3 minutes talking to at least 5 people. Ss mingle in large groups or as a whole class. Signal to Ss when each 3-minute stage begins and finishes.

Ask Ss: Do you think you made a good impression on each other? Delayed error correction.