Foroogh Foroogh

Intermediate - A2 CEFR level


In this lesson, students learn about how to make a complaint, request and apology. The primary competence is Strategic Competence. the teacher starts with a pre-task, drawing learners attention towards a situation and directing the students to the marker sentence of "I'm sorry". it is followed by more stages to let the students communicate more in target language.


Abc Adapted discussion task

Main Aims

  • To provide fluency and accuracy speaking practice in a conversation , pair work and discussion in the context of complaining neighbor and other authentic context making an excuse and aopology.

Subsidiary Aims

  • To provide review of how to make a request using modal verbs (based on previous activity in the textbook) and to activate socio-linguistic competence as well (making formal and informal excuse, turn taking, maintaining and etc )


Pre- task (5 minutes) • To set lesson context and engage students as well as direct the students toward the section objectives

Teacher asks students to work in pairs and find the reason for being late in the classroom. After collecting different reason, teacher direct the students to the situation and ask them what they normally say when they are late. after clarifying the key marker of " I am sorry" , the teacher identifies the meaning of apology, request and excuse and make an example of a request ( as the response) for example the teacher may say " could you come earlier from next session?"

Task (15 minutes) • To provide an opportunity to practice target productive skills

Students work in pairs and make three complaints about their neighbors. the teacher makes an example first. for example; my neighbor puts his garbage in the hallway. the teacher walks around, listens to them, makes note and guides them the teacher could also give them some topics such as guest, noise, parking and pets In part C students change their complaints and they play the role of neighbors one student make the complaint and request and the other student makes an excuse and apologizes they are doing it in pairs and other students listen as well. they complete the table as they are listening to each pairs. they will check the table at the end.

Reflection and feedbacl (15 minutes) • To provide students with practice of the task language and use the strategies in different functions and contexts

in this part, each receives a scenario. student A makes an excuse and apologizes , his/her partner responds to his/her apology then students get different roles Students need to use different expressions for different situations for example for the first scenario , the person who has forgotten his/her dentist appointment should be polite and formal and make reliable excuse. the interlocutor should answer politely and formally as well.

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