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A formal telephone call
Intermediate level


In this lesson, students learn new function through guided discovery in the context a formal telephone call, the lesson starts with a discussion about have you ever make a formal telephone call. The teacher encourages students to produce TL. Finally, there are some controlled practice and free practice via a final role-play speaking activity.


No materials added to this plan yet.

Main Aims

  • To provide fluency speaking practice in a conversation in the context of a formal telephone call

Subsidiary Aims

  • To provide practice of language used for make a telephone call in the context of a formal telephone call


Warmer/Lead-in (3-5 minutes) • To set lesson context and engage students

Teacher asks students have you ever make an interview on a telephone, students have to talk to the teacher and tell him what happened during this telephone call, each student has to participate and tells what happened.

Exposure (5-7 minutes) • To provide context for the target language through a text or situation

Teacher asks students to listen to the track and tell him, why is Louisa phoning horizons unlimited? What is the secretary going to do? She is phoning because she has not heard from Marion O'Neill since her interview. the secretary going to pass on the message and ask Marion O'Neill to call back.

Highlighting (4-6 minutes) • To draw students' attention to the target language

Teacher gets students to guess or remember what the missing phrases might be before playing the the record. Teacher plays the record, students check the answers in pair and the feedback already follows the activity. 1- I'd like to speak 8- I'll pass on 2-put you through 9- she can contact you on 3- could I speak 10- is there a mobile number 4- who is calling 11- leave a message 5- a message 12- for calling 6- her to call you 7- just phoning because

Clarification (8-10 minutes) • To clarify the meaning, form and pronunciation of the target language

Teacher asks students to listen to the track and pay attention to intonation to make the questions polite and repeat after it. Teacher asks students to listen to some more telephone phrases then look at the tape script, practice saying all the phrases, paying attention to the intonation.

Controlled Practice (8-10 minutes) • To concept check and prepare students for more meaningful practice

teacher gives students an exercise to match the sentences to make a whole phrase, to prepare them for the free practice. 1- I'll put you---------------d- through 2- This is --------------------g- Alive Anderson 3- Would you like to ------- c- leave a message 4- Peter-------------------------e- calling. 5- Can I ask ------------------a- who is calling? 6- Can you hold---------------b- the line? 7- I'm afraid Ms. Smith--------f- isn't available at 8- I'm sorry, ---------------------h- the line is busy.

Free Practice (8-10 minutes) • To provide students with free practice of the target language

Teacher introduces the situation and divides them into A and B, Teacher gives instructions that student A is phoning Travel direct to find out about some airline tickets he ordered. Student B work at Travel Direct, Sandi Elliott is on the other line.

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