To begin and end a phone conversation
Upper intermediate level


In this lesson, students will learn how to start a phone call, how to move from one stage of the call to another using suitable expressions for each situation, and how to finish the phone call as well. They will know different expressions to a proper beginning and a proper goodbye in different situations over the phone, whether they are talking to a friend, a colleague or customer service.


Abc Gap-fill handout
Abc Put-in-the-right-order handout
Abc Role cards for phone calls

Main Aims

  • To provide clarification and practice of Expressions of how to begin and or end a phone conversation in different situations and with different people, whether they are friends, collegues, your boss, usual phone calls, etc...

Subsidiary Aims

  • To provide fluency and accuracy and use the expressions in usual and daily phone calls.


Warmer/Lead-in (3-5 minutes) • To set lesson context and engage students

I am going to ask students how often do they use their phones to make or recieve phone calls ? who do they usually speak to on the phone ? I will get them into pairs to discuss some questions such as : what are the questins they ask over the phone ? what are the things that they usually talk about ? How do they finish the conversation, etc...

Test #1 (5-8 minutes) • To gauge students' prior knowledge of the target language

The students will be dived into pairs, then they will be given a phone conversation between two people (A,B), with different information that they need to respect such as. Each pair will have that phone conversation and they will attempt to make a good conversation over the phone : start- middle and end. 3 pairs will write the stages they have followed in their phone conversations, then the whole class will be asked to make a comparison between the 3 conversations and which one is better ?

Teach (10-14 minutes) • To clarify areas of the target language where students had difficulty in the first test stage

The students will listen to a recording in which there are 3 phone calls, and they will answer the following questions : when and why do we make small talk ? who with ? what about ? why do organizations have automatic caller menus ? and why people find them frustrating ? The students will peer check the teacher will give feedback, and explain and drill words that students may find complicated or hard to pronounce. Then The students will be given a gap-fill exercise where they are supposed to write the correct expression in the right place. The students will peer-check their answers and correct them. Then the students will be given some parts of the end of a phone conversation between two people. The students will put the conversation in the right order and discuss a few questions such as : Who's trying to end the conversation ? who wants to chat ? How does Andy try to signal that he wants to end the conversation ? How to they confirm their arrangements ?

Test #2 (5-8 minutes) • Check students' use of the target language again and compare with the first test

The students will be divided into pairs and will be given a written phone conversation between 2 people ( A, B) . Each pair will discuss how they will make the phone conversation and the order of the information, as well as the expressions that should be used depending on the context.

Free practice (8-10 minutes) • To provide students with free practice of the target language

The students will be asked to practice the phone conversations that they have been analyzing in the previous stage using the expressions they have learnt during the lesson.The students will nominate 2 people in their group, who will practice the phone conversation, the pairs can switch roles or even pairs and the practice goes on.

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