Have a brief discussion with the whole class about what types of writing they normally do in their jobs. Then elicit 2-3 ideas from the participants about what makes a good professional image in business writing.

Distribute Handout #1, provide some time for students to skim trough the given letter. get students discuss the letter and its format in pairs or small groups depending on the size of the class.

- elicit a discussion on why especially writing for the reader is so important – in terms of clear understanding and wasting someone’s time. -check the meaning of connecting with the reader. Emphasize the idea of how customers need to know where they know you from since everyone deals with so many emails. - elicit how the students decide whether to use a formal or informal style. Normally they should follow the reader/customer’s precedent, unless their company dictates the use of the formal/informal. Point out that suitable register reflects their professionalism.

Distribute worksheets. The students can work in pairs or groups to complete the worksheet. Time the participants to do one section at a time. Stop them after they complete each section to check answers. Pairs or groups can provide their answers. You can give the answers as a hand-out.

After WB feedback, you can get students write up an email or letter as a follow up task. Students exchange their writing and compare their ideas.