Before ss come to class, T hangs visuals from inside a museum and notices. T exploits the theme of the previous lesson (getting lost and giving directions) to tell ss that she is lost and does not know where she is to elicit 'at the museum'. T asks ss to help her understand the notices by sticking the sentences under the notices. o/c feedback.

T pre-teaches two words by asking what to ask for if she wants to go around the museum and understand the paintings there (visuals) to elicit 'guided tour' and where she can put her jacket away till she leaves 'cloakroom'. Then T clarifies that ss will listen to Richard and Jessica who work at a museum talking to three visitors to match the conversations with the topics individually then pair check.o/c feedback.

T asks ss what were the visitors doing in the track to elicit 'polite request'. Then ask them to note down one way of asking for sth, one way of respond positively and another negatively, in pairs. o/c feedback. If ss fail to extract the TL, T gives them the TL scrambled and they put it together.

T asks CCQs, asks ss to put the scrambled questions and answers in order, then stick to the board under the correct category 'requesting politely, responding +vely, responding -vely), T highlights form. Ss listen again to highlight the linked sounds, sentence stress and intonation then drill.

Ss do the controlled practice in the handout in pairs. o/c feedback. T confirms answers.

T pre-teaches the word 'senior citizen' then regroups ss in pairs according to colored rods then gives each ss in each pair a card either A or B. Student A works at the museum and receives an information card about the museum. student B is a visitor with a role card with 6 things to ask about. ss role play the conversation for 3-5 minutes then switch roles with new role cards. T monitors. Ss give feedback on their partners and whether they were helpful in giving information. C/L feedback.