Muhammed Emin Bayrak Muhammed Emin Bayrak

Upper intermediate level


In this lesson SS will be learning how to write a formal complaint letter. SS will first listen to a verbal complaint and then compare the verbal complaint to a formal complaint letter. SS will finish with a productive exercise by writing their own complaint.


Abc Text book material

Main Aims

  • To provide product writing practice of a letter in the context of complaint

Subsidiary Aims

  • The students will be able to discuss their ideas.
  • To provide process and product writing practice of a Letter in the context of Formal complaint


Warm up (4-5 minutes) • To set the context and engage the students

- T will greet them self to the class and ask how they are. - T teacher will then talk about writing when sad or happy (poems) or keeping record (dairy) - T will then try to elicit formal complaint letter is written when angry or unhappy. - T will being using the board to write the sad happy or in love = poems keeping record = daily dairy And when angry or upset = formal complaint letter - T will also need to demonstrate that you are unhappy about a company or organization.

Listening (5-10 minutes) • To expose SS to the target language

- T will play a recoreding of a company that is named brain booster. SS will need to listen for the promise brain booster makes and the special offer they have. - T will insturst SS to do PW work once recording is finished. ICQ - After listening SS will work in pairs to compare answers. - T will then ask SS to discuss their answers.

Freer practice (5-10 minutes) • To see if SS can give answers in formal writing

- T will handout worksheet 2 and instruct SS to answer the questions. - T will also needs to notify that the text they will be reading is a phone conversation and complaint. - T will ask SS to do PW. ICQ - T will then elicit answers from SS and come to write on the board. - if T can not elicit the answer from SS T will have answer key on the board .

Semi Controlled practice (5-10 minutes) • To test their knowledge and see of they can underline the correct formal structure

- T will hand out worksheet 3 SS will need to underline the formal writing. Comparing it to the previous text. - T will instruct SS to work in pairs. ICQ - T will will then try to elicit the answers from the SS.

Controlled practice (5-10 minutes) • To see if students can replace non formal words to formal words

- T will then handout worksheet 3C and instruct SS to underline the more formal words and phrases that match the words in the exercise. -T will instruct SS to work in pairs ICQ - T will also get SS to come up to the board and write their answer.

Writing (10-15 minutes) • SS will practice formal writing

- T will hand out a advertisement from page 139 from the SS book. -T will instruct SS to write a formal complaint letter about the advertisement - SS will do pairwork ICQ - T will set the task for 15 mins so SS have time to really practice trying to wrote formal. - T will then hang the letters around the class room and ask SS to walk around and read other SS letters and give some feedback.

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