BC - aSIB 1.12.13 (1)
To provide process writing practice of a standard phrases in business letters in the context of replies to complaints.
To provide clarification, review and practice of language used for standard phrases used in business correspondence.
Procedure (60 minutes)
Stress the importance of business correspondence and elicit discussion re. letters received, difficulty in writing letters
On WB, create a line 1 = informal, 3 = semi-formal & 5 = formal. Elicit words to be used on both ends of cline. Unit 6, Business Correspondence 2 Pg 32 Q1 - students to read 1 - 8, WC to decide where to peg.
On WB - set out structure of a letter using Unit 6, Pg 33, Q2 PW to answer Q3 WC to clarify responses
Pairs to write a section, in their own words, matching Pg 33, Q2 while 4 x listening task students complete telephone message task. WC to contribute to make up a full letter