Show a picture of a hotel reception. Ask: Have you ever stayed in a hotel? What happens when you arrive? Who do you speak to? Etc

Exercise 3a (If necessary) Pre-teach vocabulary Show the picture from the book and ask students •Who are the two people? •Where are they? Tell students “We’re going to listen to a conversation between a receptionist and a hotel guest. Listen carefully and answer these two questions. •Complete Jenny’s Surname •What’s her room number? Ask ICQs Play the audio. Do the task individually, pair check, then whole-class feedback.

Exercise 3b -Ask students to listen again and complete the missing expressions in the dialogue. -Play the audio. -Do the task individually, pair check, then whole class feedback Ask. -Draw students’ attention to the Useful Language box. -Elicit the expressions by asking questions, e.g., “What do you say when you meet someone in the morning?” → Good morning. Alternatively, ask students to identify the expressions they heard in the dialogue. -Highlight the target expressions and clarify their meaning and use using CCQs (e.g., Is “Good morning” formal or informal? Do we say “Here you are” when we give something or ask for something?). -Drill pronunciation.

Exercise 3d Ask students to work in pairs and read/practise the conversation. Ask ICQs. Monitor and correct pronunciation where necessary.

Exercise 3e Tell students to work in pairs, use the dialogue as a model, but replace the information with the new information. Then practise their new conversation. Ask ICQs -Are you using the same information? ETC Monitor and provides help if needed.

Exercise 3f Ask students to work in pairs and role-play a hotel check-in without reading the dialogue. One student is the receptionist and the other is the guest. Use the target expressions from the lesson but produce the conversation more independently. Teacher monitors and takes notes for delayed feedback.