The teacher will show some three images of a man and awoman answering a call and a smartphone with the incoming call sign. The teacher will ask the students the following questions: How many phone calls do you make or get on a normal day? Do you always answer your phone at work or at home? When was the last phone call you made? Who did you call?

Students will make a gist task activity with two conversations. They have to read them in two minutes and answer what Emily talks to Claire about, and when Emily can talk to Chris Morgan again. Then, in open class feedback, students will state the correct answers and indicate which part of the conversation mentions them. Then, the students will do an intensive task activity. They will listen to the audio and choose the answer they hear in the conversations. After that, students will discuss their answers in paira and then will share them in open feedback.

CCQs will be asked to highlight the expressions that are used to ask and answer to a piece of information in a phone call. CCQ's: In the previous exercise, what expressions are used to ask something in a phone call? ---------- Can I speak to Emily, please? Hello, is that Chris Morris? Can I call you back? What expressions are used to answer these questions? -------------- Hold on a moment, speaking, of course, call me on my mobile.

Meaning: students will see a chart with expressions used in a phone call. They will read them, and then CCQ's will be used to find out the answers. For example, in the questions: Hello, can I speak to [Emily], please? And Hello, is that [Chris Morris]? The teacher makes the following CCQ's: CCQ's: Are these questions used to call people back? ------------- No Are these questions used to say who you are? ---------------------- No What are they used for? --------------------------- Elicit the answer: asking to speak to people Form: The expressions will be divided into three groups: Questions, answers, and requests. The students will see the expressions, and the teacher will do some CCQ's to see how the expressions are formed: CCQS: In the expressions in bold, do these expressions change? --------- No What comes next to these fixed expressions? ---------- Noun [or complement] Pronunciation: Students will listen to an audio and will put the stress and connected speech where it belongs. Appropriacy: Students will classify the expression in neutral and formal expressions.

Students will work in groups of three people to make a phone call role play. Student A will start the call for an invitation to a co-workers meeting to Student C. Student B will answer the phone and will pass the phone to student C. Student C will finally talk to student A and ask if student A can call back in an hour (invent an excuse).