Problem solving skills
Elementary level
Description
Materials
Main Aims
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To provide practice of Have/Has for possession, and some/any for plural nouns in the context of Customer service problem solving
Subsidiary Aims
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To provide practice of customer service over the phone vocabulary in the context of customer service problem solving
Procedure (19-33 minutes)
the teacher starts the session with a lead-in activity. students listen to a funny video about customer service, then they work in pairs to discuss three questions and then share their answers with the classroom. (think-pair-share)
the teacher uses visuals to elicit New vocabulary that may block understanding of the reading dialogue; then make a quick concept checking matching exercise in pairs; then students share their answers with the class. (think-pair-share)
The teacher asks concept checking questions on parts of the dialogue text highlight and clarify the meaning and form of grammar structures of Have/has for possession, and some/any with positive/negative sentences, and questions.
the teacher gives students controlled practice exercises about gist and details of the dialogue text. (think-pair-share)
The teacher gives students freer practice by conducting a role play using target language grammar explained earlier in the session, and some useful language provided by the teacher. (think-pair-share)
at the end the teacher gives general, and specific feedback according to students production in the freer practice.
