Michael Lesson 8
To provide gist, specific information and detailed viewing tasks in the context of customer service
To provide vocabulary clarification
To provide speaking practice in the context of customer service
Procedure (45-55 minutes)
Have you ever been unhappy with the service at a restaurant or hotel? What happened? Did the problem get fixed? How?
Elicit the following words: drown, reduction, invisible, mended, hearing aid, satisfied: Eliciting questions: drown - when someone dies underwater because they can't get enough air, we say they ___________ reduction - to lower an amount is to ___________ it. we call this a ________________ invisible: things we can't see are _______________ mend: what are some synonyms for "fix." If I had a hole in my shirt and wanted to fix it, we could say that I needed it to be ____________ hearing aid: I can't hear well, so I need a __________________. satisfied: when we get what we want, we are ______________ . Give one hint, then give words OB. Drill vocab once
Hand each student 3 cutouts, reading: the bath, the view, and the radio. Ask them to watch "A room with a view" from youtube and put the cutouts in the order of which they occur in the video. Peer check, then Whole Class Feedback by having students come up and sticky their answers OB.
Give students HO 1, which uses excerpts of the video's dialogue to create a gap fill. Focus on pre-taught words or those already known: manager, drown, sea, reduction, invisible, hearing aid. WCFB via answer key
Hand out HO 2, which targets detailed, inductive understanding of "A Room with a View." Peer check and then have WCFB via gallery viewing.
Put students in new pairs and have each pair write a script for a scenario between an unhappy customer and a manager. Each pair must have at least 3 complaints. Possible settings include a hotel or a restaurant. Students will then perform their scripts in front of the class using the tie printout to signify "manager." FB will be offered via delayed error correction.