Greet students and tell them that they will practice some writing in this lesson. Screen share Lead-in slide with a few images and the following questions: Have you ever had to complain about something? What was it? (Elicit specific examples from Ss - short explanation) What would you say in this situation? Have Ss answer these questions together in OC.

Tell Ss that something similar happened to "Ana" and they are about to read her email of complaint about it. Screen share G-forms on the Gist reading task and go over the two questions. The first one is multiple choice (only one correct answer) and the second can have more than 2 correct answers) Tell them they have 2 mins to read the text individually and submit their answers. Share G-Form via chat and check answers in OC when they are done. ICQs: Do we choose only one answer in the first question? (Yes) Can we choose two answers in the second question? (Yes) How much time do you have to answer? (2 mins) Answers: 1. A broken computer 2. Get money back / get a new computer CCQ's: So what is the problem? (Ana got a broken computer in the mail) What solutions does she offer? (Two solutions, get money back or a new computer) Does she want it to be repaired? (No, only a new one or she wants her money back) Screen share slide with Layout task. Tell students that they will read the email in more detail and match each line of the email (1 - 6) to their correct section (A - B). Demo the first answer (1 - B). Assign a slide per student and share link in chat. Tell Ss they have just 2 mins to match the rest of the sections. Then, they will have 1 min to check their answers with their peers. ICQs: How many minutes do you have? (2 mins) Answers: 1 - B 2 - D 3 - F 4 - E 5 - C 6 - A Check answers together in OC. CCQ's: Salutation - Sir or Madam: Do I know the person who I am writing to? (no) / If I know the name of the person, do I use it here? (yes) Ending phrase: Do we have other options? (Yours truly, yours sincerely, yours faithfully) Is this a formal or informal email? (formal) What makes it formal? Give examples from the text (salutation and ending phrase) Do we see any contractions? (No) What are some options if this were an informal email? (Hi, hello, with love)

Meaning While sharing the next slide, give Ss to quickly read the phrases on screen and think about matching the meaning with the fixed expressions. Elicit from students. Answers: I am writing to complain about = Giving a reason to complain When I got home and opened the box = Explaining the problem Please, can you = Asking for action Appropriacy CCQs: Why do we write these type of emails in a formal way? (it is to a person we don't know) Is it a serious matter? (yes) Would it be ok to write it in an informal way? (No, because it needs to be taken seriously) Do we use contractions? (no) Form Share next slide on form with the same phrases. Elicit the from from students by asking the following FCQs: What comes after "complain about" (noun + complement) Can you give me another example? What comes after "I opened the box"? (noun + verb be (past) + adjective) What is another example? What goes after "Please, can you" (verb (base form) + complement) Can you give me another example?

Learners will now produce their own writing sample, an email of complaint about a faulty product. Tell Ss to think about a real situation or to invent a situation in which they got a faulty product in the mail. Show the slide with the different sections they need to include in their email and remind them it has to be formal. Tell Ss they will have 10 to 12 minutes to write their own short email, about 50 to 70 words. Share link on chat to the google docs where they can find their names, each on a separate sheet, to write their emails respectively. First page shows the model email talked about during class. Ask them to mute their microphones. ICQs: How many minutes do you have? (10-12) Is it a long or short email? (short) How many words? (50 - 70 words) Do you work individually or in pairs? (individually) Monitor and give silent feedback while they are writing.

Allow Ss to read and correct each other's work including checking for the sections necessary in their emails.