Look at the pictures on page 62. Can you tell me what the problems are, in each picture? Have you ever faced any of these problem? Ask ss for their personal experiences. There are different ways of saying that something doesn't work. Can you look at 1C and identify the sentences that means the same as ' not working.' Only identify the problems. Can you match the problems to the pictures. Demonstrate one, if necessary.

Play the audio 3A. Before playing the audio, ask ss to identify the problem in each case and focus on the language. Play again if necessary. Ask ss to complete 3 B individually. Listen and check. Highlight the target language. Elicit examples from the ss.

Pair ss into A and B. Focus on 1A again. Ask all ss to read the problems and solutions given in 1C. Ask them to mark the problems as P and solutions as S. Now ask A s to read the problems and Bs to read the solutions. Ask all the A s to choose a problem from one of the pictures. Present the problem to your partner, B. Roleplay using the target language. Switch roles. Monitor and make notes. Feedback and corrections.

Complete 4A. Peer check answers. Elicit as an open group. Ask ss to complete 5A. The exercise is a competition between the tables. Listen, check and ask ss to focus on the speaker's voice. Elicit the answers with the right intonation.

Play the matching exercise game. ss have pieces of paper with requests. They go around looking for the partner with the correct response.

Set up the role play.