Display or read short pairs of questions: “Where is the blood test?” vs. “Can you tell me where the blood test is?” “What time is the appointment?” vs. “Do you know what time the appointment is?” Ask: “Which one sounds more polite?” “Which would you use with a new client? A close colleague?” Board key indirect question openers: Can you tell me… Do you know if… Would it be possible to know… Could you explain…

First Viewing (with subtitles): Students listen for: When someone asks for information How the question is phrased What makes it polite 🟢 Pair Share (3–4 mins): What indirect questions did you hear? How were they different from normal questions? 🟢 Second Viewing: Focus on noting: Structure Reporting verbs or modals used (“Would it be okay…”) Professional tone indicators

Students offer examples from their notes Instructor highlights: Structure Tone Appropriate contexts Mini-practice: Students choose one indirect question and try to rephrase it more/less formally

Students complete Cornell summary: What types of questions were asked? What made them sound professional or polite? Pair reflection: “What’s one indirect question you could use in a real case with a client or coworker?”