Instructor provides a short scripted dialogue between vet and client Read the dialogue Then, in pairs, take turns retelling what the client said Example: Client: “I forgot the vaccine date.” → Student: “The client said she had forgotten the vaccine date.”

Prompt Cards: Students receive a mix of questions and requests from clients (I’ll generate 15). They must: Rephrase the question or request using reported speech Decide on the best reporting verb: asked, requested, wondered, etc.

Activity: Each pair receives a brief vet-client scenario One plays the client, the other the vet Then, the “vet” must retell the whole situation to a third party using reported speech After swapping roles, students switch scenarios Open Reflection Activity Prompt: “Think of something important a client or coworker told you recently.” Students write it as direct speech Then, convert it into reported speech Share in pairs or small groups

Quick error correction and highlights Students reflect: Which reporting verb was most useful today? What’s one phrase they’ll use more confidently now?