T will start the lesson with a warmer question to elicit the topic and let students engage in today's lesson. "So who here is currently a student, and who is working?" "Have you ever applied for a job, scholarship, university program, or an internship?" "Have you ever applied for a job, scholarship, university program, or an internship?" "What would be the steps to apply for such opportunities ?" Yes, to fill an application, send a CV, cover or a motivation letter, or a formal email. "What is the importance of these documents?" T here is an attempt to encourage Ss to speak to express their ideas. So in which format should these letters be written? Formal or Casual. T: Yes, Formal. So what do we call this type of letter? Business letter! Today, we will learn how to write a business letter, and we will get to know different types and categories of letters.

Now we will briefly go through different types of letters: Formal Letters: Business Letters, including Letters of Application, Letters to Higher Authorities, and Letters to Newspapers. Informal Letters: Also known as Social Letters, include Friendly Letters and Notes of Invitations. T will put the class into two groups: A, formal letters, and B, informal letters, and ask each to make a list of examples of the purpose of each type. (letters to family, letters to relatives, love letters, and letters to elderly people) and social letters. Yes, for informal we have: (letters to friends, social invitations, congratulatory/apology letters, letters of condolence/sympathy, thank you letters), and for informal we have: (Cover letters, letters of intent, job offer letters, Recommendation letters, Complaint letters, negotiation letters), etc.

So now what are the requirements of a good formal or a business letter? Before writing a formal or business letter, we need to follow a specific structure or criteria to ensure that our letter is clear, professional, and ensures proper communication. We need to know what the main components of a business letter include: purpose, format, salutation, body, and closing. Also, we need to take into consideration that when writing a business letter, it is essential to use modal verbs such as ( would, should, must, may, could) as these verbs help us to express our purpose politely and also to convey possibility, necessity, and permission.

T will start by showing Ss some business letters (formal) and informal samples (e.g., a job application letter, a complaint letter, and a cover letter). Then T will ask Ss to work in pairs to review them. After that, Ss need to work on analyzing the structure of a business letter, underline modal verbs and spot the difference between the two types of letters. T provides feedback and assistance if needed. T will discuss the answers with students by showing on the smartboard the detailed formatting of a business letter. Now that we are familiar with the purpose and layout of a business letter, we need to break down each part and understand it. - Purpose: It needs to be clear, “To whom do you need to write it and the reason for writing it?”. - Format: We need to follow a standard format that includes: • Sender's contact information: Name- Job Title- Company name- Address including City, State, Zip Code- Phone Number -Email Address. • Date: The date on which the letter is written. • Recipient's contact information: Name - Title - Company- Company’s Address. • Salutation: Use appropriate salutations based on the relationship with the recipient, "To Whom It May Concern," in case you’re unsure of the recipient, “Dear Ms./Mr./Dr [Last Name],” “Dear [First Name],” in case you have an informal relasioship with the recipient. • Body: Briefly start with an introduction of the reason for writing the letter, then give details in a logical sequence, but keep it short and focused on your ideas. If it is appropriate, you may conclude your letter with a summary or a call to action. • Closing: “Yours sincerely,“ “Sincerely,” “Best regards,” etc. •Signature: (if applicable).

T will display on the smartboard, some interactive activities through the Wordwall website to reinforce their understanding of how to write a business letter and prepare students for free practice. These activities will include: 1. Writing a Letter of Complaint (Complete the sentence). https://wordwall.net/resource/28948945/english/writing-a-letter-of-complaint 2. Letter writing features match up. https://wordwall.net/resource/78588/english/letter-writing-features-match-up 3. Formal letter writing quiz (True and false). https://wordwall.net/resource/38567/formal-letter-writing-quiz

In this stage, Ss will be given a written exercise of a complaint letter. T will provide Ss with scrambled sentences from a complaint letter, and they need to rearrange the order of the sentences to the correct format of a complaint formal letter. 123 Filmore Road Chadthorpe Lancs. 5th September 2022 Feel Free Travel 253B Delaware Buildings Portree I look forward to hearing from you soon. My friend and I went on the 8-day tour of Greece, reference GR36A, from the 5th to the 13th of August, and we were extremely disappointed with the accommodation and the food. For lunch, we were given a small, squashed sandwich and a carton of juice. I’m writing to express my dissatisfaction at the service I received on my holiday with Feel Free Travel. To make matters worse, when we complained to the tour guide, we were told to buy more food at the supermarket. I feel that I am entitled to a refund to compensate for this terrible service. However, my bedroom was dirty in the Olympia Hotel, and the Opera Hotel was in a noisy and unsafe part of town, which made me feel very anxious. Firstly, although the brochure stated that all meals were included, I was shocked by the food that we were served at the hotel restaurant. First of all, your brochure said that we would stay in ‘clean, mid-range hotels.’ Yours faithfully, Julie Watkins

Ss will have the opportunity to practice writing a complaint letter. T will present to the class complaint scenarios and ask Ss to choose one scenario and write a formal complaint letter using the business letter format. 1- You placed an online order from an online store but the product came damaged. 2- You made a call to book a hotel room in advance for the weekend, but when you arrived, the hotel claimed on their records there was no reservation made with your information, leaving you without a room. 3- You booked a flight to Egypt, but it was significantly delayed, and the airline company didn't provide a clear explanation. This caused you inconvenience and led to additional expenses. 4- When you arrived at your destination after a long flight, your luggage was lost. The airline staff promised to track and deliver them to you but failed to do so within a reasonable time. T-s “Choose one of the following scenarios to write a complaint letter in the business format“. T will hand Ss a paper that includes business letter format writing guidelines to help Ss with this activity. The paper will include useful phrases and key elements of writing a business letter. T will give students time to organize their thoughts to write the letter. T will remind Ss to follow the business letter format. T will monitor Ss and assist if needed. T will ask Ss to review their work for clarity, tone, and grammar before submitting.

Ss after submitting their work at the end of the class, T inform Ss that they will receive a formal response letter with the feedback and recommendations. T will choose some anonymous student sentences as examples in the next class to discuss errors with Ss.

Types of letters: https://www.bankexamstoday.com/2019/04/letter-writing-format-types-and-sample.html It will be used for the warm-up and the exposure stages. Business Letters format: https://leaveboard.com/business-letter-format-example/ https://in.pinterest.com/pin/779333910496948227/ https://www.careerpower.in/letter-writing.html It will be used for highlighting and clarification stages.