pre intermediate level
To provide process and product in the context of compla
To provide review and clarification of complaint
Procedure (45-55 minutes)
ss talk about 3 min. if they have ever had a complaint about sth. in pair. elicit answers from ss. 2- give ss cards talk in pair if they complain about these situations? what other situations do u complain?
part 2/3/4 alone in pair . part 4 change partners
ss match these parts of writing with the words on the board.give more examples.
part 7 talk in pair make note and write a complaint letter.
in pair correct each others errors and teacher corrects finally.