Set the context by drawing the students' attention to what they have been listening in the previous lesson and ask the following questions: What's his problem? What did the technician advise him to do? Did Vishal follow her advice?

Explain to the students that they are going to match some example sentences from the listening passage that they have listened to in the prior lesson with their meaning and uses. Give out the match HOs and have the students do the task in pairs. Feeadback: T will write the answers on the WB. After T will draw a table and have SS categorize the sentences as complain and give advice and suggestions. Feedback: Elicit the answers. T will ask CCQs for keep+ing, avoid+ing and face+ing sentences. keep going wrong- does it happen many times? ( Yes) Is it a continuous process? or does it go on over and over?(Yes). avoid leaving it on- do you choose to leave it on? (No) do you decide to stop leaving it on?( Yes) do you try not to leave it on? (Yes) face moving-do you want to do it? (No) is it difficult/unpleasant? (Yes)

T wiil elicit the form of the model sentences on the WB. What's this? (keep-verb), What's this? (ing)

T will drill the following sentences: My router keeps going wrong. I can't face moving everyting again.

SS complete the blanks in the staements about complaint and advice. Feedback: SS listen to the recording to check their answers.

Twill divide SS into two groups and will have the SS answer the question: What would they do in Vishal's situation? SS will have 2 min to discuss the question. T wiil elicit the answer from both of the groups.

SS will tell their new partner about two things they are not happy about in their life. It could be: something they have to do at work/at school/at university etc. someone who is annoying him/her at the moment. Feedback: S will tell about his/her partner.

SS can do an extra photocopiable activity Tell us about